Privacy policy

Privacy Policy

Last updated: May 2026

At El Khawaga Jewelry (jewelry-com.com), we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

When you place an order or create an account, we collect:

  • Full name and contact details (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences

When you browse our store, we automatically collect technical information including your IP address, browser type, and pages visited via cookies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Send promotional communications (only if you have opted in)
  • Improve our website and shopping experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders (e.g., shipping carriers, payment processors), under strict confidentiality agreements.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

5. Data Security

We implement industry-standard security measures to protect your personal data. All payment transactions are encrypted using SSL technology.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.